Meta data deletion

This page explains how to disconnect your Meta account from AdSmash and request deletion of information that AdSmash received through Meta. These instructions apply to Facebook and Meta advertising accounts connected to an AdSmash workspace.

Information we receive from Meta

When you authorize the Meta integration, AdSmash may store:

• Meta user id and display name of the person who authorized the connection, granted permissions, and an encrypted access token.
• Ad account ids, names, currencies, and time zones of the accounts you choose to connect.
• Campaign, ad, and creative identifiers and metadata.
• Daily performance metrics, including spend, impressions, reach, clicks, and conversion information.
• Downloaded creative media, including previews, images, and videos.

We use this information to provide the Meta performance integration, display your advertising results, and support creative analysis for that same customer. We do not sell this information. We do not share one customer's Meta data with another customer. We do not use one customer's Meta data to train a shared model or to serve another customer.

Disconnect Meta

Workspace administrators can stop future access at any time:

• Log in to AdSmash and open the relevant workspace.
• Open Settings, then Integrations.
• Select Disconnect Meta. This removes the stored access token and stops future synchronization.

Disconnecting Meta does not automatically delete data that was already synchronized.

Delete synchronized ad-account data

To permanently delete an ad account's synchronized records:

• In Settings → Integrations, unlink the ad account or disconnect Meta first.
• Find the Delete Meta data section and select Delete all Meta data.
• Type DELETE when prompted and confirm the request.

This deletes the locally synchronized campaign hierarchy, performance history, and creative records for that ad account. It does not delete or change campaigns, ads, or media in Meta. To request deletion of all information associated with the Meta authorization, including locally stored creative media, use the request process below.

Request deletion from Facebook

You can also ask Meta to tell AdSmash to delete the data we received through the connection. That request is sent to our deletion callback.

1. Open Facebook Settings → Apps and Websites.
2. Remove AdSmash if it is still listed under active apps.
3. Open Removed apps, select AdSmash, and click Send Request.

We will start deleting the Meta user id, name, token, linked ad account records, campaign/ad/creative metadata, daily metrics, and downloaded creative media associated with that authorization, and we will provide a confirmation code and status URL.

Request deletion from AdSmash

If you cannot access your AdSmash account, are not a workspace administrator, or want us to delete all information associated with your Meta authorization - including locally stored creative media - email support@adsmash.ai with the subject Meta data deletion request.

Include the email address used for AdSmash, the workspace name, and the relevant Meta account or ad-account name. Do not send us your password, access token, or other login credentials. We may ask for additional information to verify your identity and authority over the workspace before completing the request.

Processing time and retention

We normally complete verified deletion requests within 30 days. If we need more information or additional time, we will contact you. Certain records may be retained where required for legal, security, fraud-prevention, or dispute-resolution purposes. If that applies to your request, we will explain what must be retained and why.

Questions

For questions about Meta data deletion or our privacy practices, email support@adsmash.ai or read our Privacy Policy.